Your Data and Account
Members can access, correct, export, or request deletion of personal information associated with their account.
Access and correction
Sign in and open your member profile to review or correct your profile information.
Export
Use “Download my data” in your profile to obtain a JSON copy of the account and community records currently available through the platform.
Deletion
Use “Delete my account” to remove authentication and eligible personal data. Messages shared with another member may be retained in de-identified form so that deleting one account does not erase the other participant’s history.
Notifications
Web-push subscriptions are private and managed separately for each device; disabling one device does not disable another.
Required retention
Some financial, security, safeguarding, or legal records may need to be retained or de-identified rather than immediately erased.
Verification
The ministry may need to verify identity before completing a manual privacy request.
Questions
Use the Contact section of this website for questions about privacy requests and response timelines.